Travel, hospitality, and leisure companies—seeking growth—look to respond to the challenges of an increasingly multi-channel environment, where options are many and customer loyalty is at a premium. As companies grow, managing a talent pool that ensures superior customer engagement and personalized experience remains a key focus area.

The key issues affecting the Travel and tourism sector are-

• Consumer loyalty
• Attracting and retaining talent
• Global expansion and growth in emerging markets
• Improving operational performance and leveraging technology innovation
• Competition

BMS Auditing is a market leader in the provision of audit, tax and advisory services to companies in the travel, leisure & tourism sector.